Our platform's refund policy outlines the terms and conditions for requesting and processing refunds. We require you to comply with this refund policy when using our website and making payments.
A REFUND IS ELIGIBLE IF:
Non-Paying Customers: You may be eligible for a refund if you experience a payment error, such as duplicate charges, overpayment, or incorrect billing. We will be able to help you further if you provide the relevant details and supporting documentation to our customer support team.
Refunds For Failed Transactions: A refund may be available if a payment was not successfully processed or completed. We recommend contacting our customer support team first to resolve the issue and explore alternative solutions.
PROCESS FOR REQUESTING A REFUND:
Contact Customer Support: You can contact our customer support team through the designated channels on our website to request a refund. Include your payment information, transaction ID, and a description of the refund request.
Refund Documentation: Your refund request may require supporting documentation in some cases. You may include proof of payment, bank statements, or any other relevant documentation. Our customer support team will guide you.
THE REFUND PROCESS IS AS FOLLOWS:
Refund Method: Payments for refunds are usually processed through the same method as the original purchase. Alternative refund methods, such as bank transfers or electronic payments, may be available depending on the circumstances.
Processing Time: Our goal is to process refund requests as quickly as possible. Your refund may take longer to be credited to your account, depending on your payment method and financial institution. Most refunds take between 5-7 days to process. Please be patient with us during this process.
THE FOLLOWING SITUATIONS ARE NOT REFUNDABLE:
Change of Mind: A refund will not be issued for any payments made due to a change of mind or for any services or products used.
Service Fees: Our payment and billing platform generally does not refund convenience, transaction, or service fees.
Disputed Transactions: We reserve the right to withhold any refund until the dispute with your financial institution has been resolved regarding a payment made through our platform.